Refund Policy

Right of Withdrawal

You have the right to withdraw from this contract within fourteen days without providing any reason.

The withdrawal period is fourteen days from the day on which you or a third party named by you, who is not the carrier, took possession of the last goods.

To exercise your right of withdrawal, you must inform us (MS Network und Onlinemarketing UG (haftungsbeschränkt), Windhornsweg 27, 27729 Hambergen, Germany, Email: msnetworkonlinemarketing@magenta.de) of your decision to withdraw from this contract through a clear declaration (e.g., a letter sent by post, fax, or email). You may use the attached model withdrawal form for this purpose, but it is not mandatory.

To comply with the withdrawal period, it is sufficient that you send the notification of the exercise of the right of withdrawal before the withdrawal period expires.

Consequences of Withdrawal

If you withdraw from this contract, we will reimburse you for all payments we have received from you, including delivery costs (except for additional costs arising if you chose a delivery method other than the cheapest standard delivery offered by us) without undue delay and at the latest within fourteen days from the day we receive notification of your withdrawal from this contract. For this reimbursement, we will use the same means of payment that you used for the original transaction unless explicitly agreed otherwise with you; in no case will you be charged fees for this reimbursement.

We may withhold reimbursement until we have received the goods back or you have provided evidence that you have sent back the goods, whichever is earlier.

You must send back or hand over the goods to us without undue delay and in any event no later than fourteen days from the day you inform us of your withdrawal from this contract. The deadline is met if you send the goods before the period of fourteen days has expired.

You will bear the direct cost of returning the goods.

You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics, and functioning of the goods.

General Notes

  1. Please avoid damage or contamination of the goods. Return the goods in their original packaging, including all accessories and packaging components, if possible. Use a protective outer packaging if necessary. If you no longer have the original packaging, please ensure adequate protection against transport damage with suitable packaging.

  2. Please do not return the goods to us freight collect.

  3. Please note that the above points 1-2 are not prerequisites for the effective exercise of the right of withdrawal.

 

B. Withdrawal Form

If you wish to withdraw from the contract, please complete this form and send it back to us.

To
MS Network und Onlinemarketing UG (haftungsbeschränkt)
Windhornsweg 27
27729 Hambergen
Germany
Email: msnetworkonlinemarketing@magenta.de

I/we () hereby withdraw from the contract concluded by me/us () for the purchase of the following goods ()/provision of the following service ():

 

Ordered on () ____________ / received on () __________________

Name of consumer(s):

Address of consumer(s):

Signature of consumer(s) (only for communication on paper):

Date:

(*) Delete as appropriate