Shipping and return shipment

Shipping policy

The safety of our staff and partners is our top priority, so we’re working around the clock to make sure that you can get your orders as quickly as possible whilst keeping deliveries safe.

While we work to keep everyone safe, we expect there be some delays to deliveries and some delivery options might not be available.

Current estimated delivery time in the UNITED KINGDOM: 7-15 days

The shipping costs are depending on your Location:

United Kingdom: £2,95

We're working with our courier companies on safer deliveries to protect both their drivers and your health, so your favorite parcels can keep landing on your doorstep. These include selecting safe places for packages to be left and drivers signing on your behalf.

We strive to get orders to our customers as quickly as possible. If your order is now past its 7th business day and is still processing, or if you have questions about your shipment status, please get in touch with our customer service team at support@pet-fix.uk

All our items leave the warehouse securely packed and in perfect condition.

Please check whether your goods are damaged when the parcel is handed over and have any damage acknowledged by the parcel carrier. This will enable us to arrange an uncomplicated refund or re-delivery to you.

A refund can only be granted if we receive the actual goods back in appropriate packaging. Please contact us in advance at support@pet-fix.uk 

 

Return shipment :

If something goes wrong with your order, please contact us at support@pet-fix.uk. Together we will find a solution! Thank you very much.

 

Generally applies:

Return policy

The goods can be returned within 14 days with a corresponding revocation. Please use the form for this purpose.

The item must be returned in its original condition and with the original packaging.

Return costs may be incurred and will be charged to the customer (shipping costs - a service used), unless the reason for the return is due to an error on our part or defective or damaged products.

To initiate a return, it is essential to contact support beforehand.